Frequently asked Questions:
What is the return policy?
For orders fulfilled by Paul Jones Store, items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. You must notify us in writing that you are returning your purchase within 30 days, beginning the day after the day on which you receive the product.
We recommend you take a picture of the item prior to returning it if you are concerned about damage during its return journey.
Please email firstname.lastname@example.org with your name and order number and a quick note explaining reason for return.
If you do not have your despatch note or invoice, please include an explanatory note quoting your order number which starts and reason for return.
Your refund will be processed, once it has been delivered to our warehouse and within 3 working days of arriving back to our us. Refunds can take up to 1 week to show on your account; this is due to the time taken by some banks to process the payment.
We will refund you by the same payment method used to make the original order (e.g. if you have paid by PayPal, we will reimburse your PayPal account). If you have not received your refund after this time, please contact us again at email@example.com and we will be happy assist you.
What are the shipping options?
We ship to the Channel Islands, United Kingdom, Europe and the United States. Pricing for shipping is calculated at checkout.
If you live in Jersey, Channel Islands, you also have the option for collection.
What are the international taxes, duties, etc. that I have to pay?
None. We will take care of all taxes and import duties.
When will I receive my order?
Orders are shipped 1-2 days from order.
What do I do if I never received my order?
Please email firstname.lastname@example.org with your name and order number are we will assist you as soon as possible.
What do I do if I received a defective order?
We recommend you take picture of items as soon as possible. Please email email@example.com with your name and order number are we will assist you as soon as possible.
How do I make changes to an order I’ve already placed?
Please email firstname.lastname@example.org with your name and order number as soon as possible.
Where are you located?
We are located in Jersey, Channel Islands. Please visit the “Contact” page for full address.
How do I contact your company if my question isn’t answered here?
Please email email@example.com